I have a 2GB - R140 data contract for over two years. I get my bill for end Sept and it is R1800 (paid end Oct), for October it is R3500!!! This contract was suppose to end in August, I have spoken to a sales rep when he phoned in July to sell another upgrade. I told him that I do not wish to ...
Been with Vodacom forever and decided to take out a line with MTN for my daughter. The new contract was done within 30 min which was great, but o my goodness, the call center, especially if you dial 178. You get bombarded with IVR options, 6 in main menu, each menu has a sub menu of 6 options and ...
Yesterday I loaded R200 airtime and converted R149 into data bundles. After downloading an app I noticed that my airtime is being used and not the data bundle that I loaded. Called the customer service line and they gave me a pathetic excuse that the airtime will expire first so that is why it is ...
I have two contracts with MTN. 1) tried to change one contract from voice to data. greenstone branch had failed me. my sim was corrupted and i had to pay for a new one. 2) both my phones where, went into melrose arch branch and was handed a form of which i was told to fill in and fax for the ...
I have recieved unacceptable service from MTN in the last 2 weeks. I've never had a problem with them and now in 2 weeks my account gets suspended because mtn did not deduct the correct amount on debit order, my data bundle and mtn to mtn minutes just get cancelled out of the blue and then after ...
The morning of the 2nd Nov I went to check if all my debits went through. I found I had no money left in my account. MTN took R4657.55. I could never have run my account up to that amount. How am I going to survive the rest of the month? My bank account is emptied and I must wait up to 15 days for ...