I bought a new contract phone with mtn, a sony xperia z1. Within one week of using my new phone it overheated on many occasions to the point where it switched itself of. I took it back to the mtn branch where I bought it. They said I could pick it up in two weeks time. This is a huge problem for me ...
A week I ago I used MTN Loyalty points to load a data bundle onto my MTN contract. I received an SMS confirming the transaction, but when querying the data balance nothing had changed. After 24 hours, I phoned the Call Centre to query it and was told someone will investigate & rectify. Another ...
A cellphone which is on contract broke and was sent to the supplier on the 12th of July 2013. They promised to collect the phone for repairs. We are still waiting for them to fetch the phone. They refuse to allow us to take the cellphone to them. We keep calling them, and they make empty promises. ...
I was advised by MTN agent to go to a branch near me to do a sim swap. I drove to the Brooklyn branch only to be advised to go to another branch as they don't "do the sim swap". Getting to the indicated branch I was informed that a green id book is compulsory. Not being advised by the ...
I have had a horrible experience with MTN where they just seem to have a dont care attitude when it comes to there consumers. i have had a problem with my S3mini which went for a warranty assesment and a replacement wass ent sent to me 2weeks later after being promised 3days. the replacement was ...
I went to buy a phone on contract in Sunninghill on the 17th of August 2013. The contract I signed up for was the R500 airtime contract and 500 mb data per month. The salesman told me that once the 500 mb data bundles which come with the contract have been used up I will be charged on an on going ...