After my initial complaint about what looked like incorrect billing, I received an sms stating that an amount of R1 077.71 will be credited to my MTN account. Firstly, no one had the decency to contact me to explain to me what the problem was or for which months the credit is for. Secondly, you ...
I have 2 accounts on my name at MTN and the monthly service fee exceeds a R1000. This morning, when trying to make a phone call from the one device I received a message stating that my account has been suspended. After waiting 15 minutes on the customer service line, someone eventually picked up. I ...
First of all I opted for a new contract, Anytime 200, iPhone 5s. Service, in my experience, was prompt and better than other telecom companies. But, during our conversation the sales person mislead me - firstly, there was no clarity on the implications (pricing) of taking an Anytime 200 vs. Anytime ...
Super impressed and extremely grateful for the ease of application and delivery of goods and services requested from MTN. Took just over 2 days from application, number porting to delivery for MTN to package up handset and activate services as apposed to 2 weeks from another provider to ...
Hi there, Trust this finds you well... My contract has expired on the 30 of October 2013 and I have fully paid their services, but now when I look at my billing online it says that I owe them R189.00 which is not fair. I have tried to contact them for cancellation but I never reach to any agent. ...
I had a upgrade done by MTN Direct spoke to Nadine, they sent me the incorrect phone, I took the LTE Sansung S4 but received the normal Samsung S4, now I keep on calling, they keep on saying they call me back but I get no response, I spoke to a manager but still no response. But make no mistake the ...