I logged a complaint on HelloPeter on the 4th of November. On the 11th Mantoa replied and said my incident would be resolved. Nothing has happened since. Here is what MTN said on HelloPeter "The matter has been escalated to the relevant supervisory team for urgent investigation. They will ...
I have a insurance dispute that I am trying to resolve with MTN but it is nearly impossible to get hold of the insurance department. The phone holding times are about 30 mins. When I do speak to someone they say they haven't received my paper yet from their colleague or that they are busy looking ...
I am a MTN contract customer and I called MTN call center on 808 and I have to hold on for 20-30 mins at a time to get a consultant to answer the call and when they do answer they hang up and I have to start the entire process all over again, I am highly upset with the level of service that I am ...
My daughter has an older iPhone 3GS which got damaged. I bought her the iPhone 4 a while back, but the newer phone uses a microsim. We went to to do the sim-swap. We were told to phone 173 as the branches cannot activate the cards anymore. I unfortunately lost the card and did the whole thing again ...
I discovered 3 weeks ago that I was a victim of. This is not the first time something like this has happened. MTN allowed a to open up an account in my name, this has lead MTN to report me to the credit bureau for not paying the account which I had no idea of. I have been listed on the credit ...
Had an amazing experience at your Knysna Branch on the 10 Dec 2013. There is a lady who works there- Elisha Freeks who deserves a promotion!! Previously I have always found the upgrade process to be tedious but Elrisha made my experience an absolute pleasure. Not only was she an amazing ...