On 11 December i went to Mitchells Plain MTN Branch (Promenade) and queried a problem: phone de-activated due to a "payment" the system could not detect. I kindly advised the branch manager that have made a payment via internet banking on the 23/09/2013. the manager Masnoena Arendse and ...
A month ago I took out a second contract on my MTN account, I agreed to a top up contract that would cost me R289 per month, but the salesperson (Mercia) made a mistake and because I was in a hurry and didn't read the contract I only realized later that she signed me up for a R349 installment per ...
I have been having issues with Internet speeds for the past 5 months. even at the beginning of the month when i am not supposed to be throttled. I have e mailed and i have phoned and all i get is someone asking for the sim numbers of both my dongles which i have sent and verified that they were ...
I SUBMITTED A INSURANCE CLAIM ON THE 18 NOVEMBER 2013. I HAVE HAD NO RESPONSE WHAT SO EVER! I HAVE TRIED PHONING THE CALL CENTRE NUMEROUS AMOUNTS OF TIMES BUT I DON'T SEEM TO GET TO SPEAK TO A CONSULTANT AS I AM ON HOLD FOR EVER. ON THE CLAIM FORM IT STATES THE FOLLOWING - "PLEASE NOTE: This ...
I went with my husband to MTN Promenade 11.12.2013, we spoke to the Manager Masnoena Arendse regarding my husbands phone that was suspended even though payment was made, I advised that I have twin babies&I need my husbands phone active encase of emergency, she had a horrible attitude, Whakeela ...
I posted a Hello Peter complaint on the 2/12/2013. I received a reply from Wenzile Masina on the 6/12/2013 (notice the turnaround times). Wenzile promised that the matter is being investigated and that someone will contact me. Seven days later and still no feedback. Based on the lack of service ...