I've been personally waiting here for more than an hour, since I've been in the line all 3 consultants are still attending to the same individual customer. Its not the first time I had to wait this long on the previous occasion I was told their systems were slow, I guess they still haven't ...
I have been on the phone for more than an hour with no response. I was told to cancel my contract a month before it expires to not be billed. I called the call center agent on the 6th December 2013, he told me he logged a request for retentions department to call me. It has now been 10 days later, ...
I ordered a Sony xpria Z prior to my upgrade date. I was told the delivery will take two to three days... I went back into the store after three days, Irene told me their delivery had an accident and the delivery was delayed.(12/12/2013) I was asked to give them another three days and i did. Today ...
On the 09/12/2013 I applied for a top up contract online and was called by a call centre agent named Gloria Shumba. I requested a Blackberry Z10 on top up 100.on the 11/12/2013 i was suprised to receive two phones of the same make instead of one. I proceeded to call mtn direct call centre to solve ...
Does the insurance department at MTN even exist? I lodged a claim for the first time in 15 years of dealing with them 2 months ago and it was declined and the reason was I was not covered, but they would refund me my premiums (how do you deduct but not cover?) Also I am only being refunded 6 months ...
I received an invoice from MTN end of last month which was way out of line with my normal expenditure. I contacted customer care on 17 November to request itemised billing. I received a response almost a month later on 11 December. On the 12 December I received an e-mail to inform me that I would ...