Firstly, I would just like to say that the answering time for the retention's department is disgusting. 3 phone calls lasting around 25min each, neither which were answered, instead I just hung up. So onto the next best place for a response. Beginning of this year I received an SMS stating that ...
I received my bill from Mtn as per normal every month. I open it up and look at my bill as I do every month, then I notice I've been billed for my data, I look into my older accounts and notice that I have been billed 9cents and I phone to enquire how my bill has jumped from 9cents to over R200.00. ...
In June 2013 I took out a contract for 1G data and Samsung tablet, when collecting the tablet I realised that the box seal had been broken. I told Mpho who was helping me that i dont want to take delivery, however she had already activated the account. I was told to wait for stock but stock was not ...
I have an MTN contract on which a Samsung S3 Mini cellphone is issued. - We have a document (21/10/2013) which shows the phone was taken to the Pinelands store as it was having battery problems. The document reveals the cellphone was closely inspected for any physical damage, the only comment ...
I've applied for a contract phone online, when the driver was here yesterday to deliver we find out my other name was spelled incorrectly and the driver left with the phone and said I should phone MTN to correct which I did and Reney from sales said she will come back to me till today, I phoned ...
I upgraded my handset @ Mtn Menlyn on the 01 November 2013 and it was the Apple Iphone 5 64Gig. I used the phone for just over a month and on the 20th December the phone lost signal (couldnt read the simcard) I was advised to book it the phone for warranty assessment at the branch where I bought it ...