After my last complaint I found out that MTN has opened an account for me that still now needs to run 23 months, I never received a phone from them and recently opened an account at Altech. To make matters even worse MTN took an amount in excess of R1500 from my account this month for a contract I ...
I am so tired of the poor customer service from MTN. The biggest problem is when you call, you spend 20 mins on hold, then the person can't help you so transfers you, and then you get cut off. Something simple lands up taking weeks with hours spent on the phone. I have used their website to send ...
It has almost been a month now yet Mtn phoned me once to say their investigating and nothing has happened since. This is really really bad service and shocking that Mtn is not even bother too rectify this I mean I am not the only one there must have been steps put in place. I would like to be ...
At the end of November I cancelled my MTN contract, this was done on the very last day of my contract. And at the beginning of December what I thought was my final debit order charge went off. Then again in the beginning of January I was charged again. After checking my records I discovered I've ...
For the first few months i used the included 500mb data bundle i got free with my contract and only exceed once when my children were back from holiday in September thereafter i didnt use it. For the past 2 months i get "packet switched data calls" on my invoice even though the sim is not ...
I would like to commend Gugulethu on the exceptional service he provided me yesterday at the MTN in Brooklyn Mall. Thank you!! ...