I'm on the MTN Anytime 750 package, which supposedly includes 750 MB of data per month. Since October 2013 I have not been getting my data bundle automatically on the monthly cycle date (as has always been the case previously). When I did not receive my data on the October 2013 cycle date, I called ...
Since I put an a claim on my mobile I haven't received good service at all. I have received a wrong loan phone & I have been trying to call 0831236084 but no respond. The phone that has been delivered to me it's not the one that I was expecting, I received an old model phone (GT-S5233A) instead ...
Posted complaint on hello peter on Thursday 2 January 2014 at 11:07. Received a automated response from MTN 3 hours later that my complaint will receive their urgent attention... 6 days later and I am still waiting in anticipation for feedback!!! ...
I applied for a Samsung Smart TV 40" which comes with internet connectivity on 28/12/2013 and because I have two other phone contracts with MTN and a good ITC check I got an sms the same day informing me that my application was successful. I then went to the branch I applied at (Campus) to ...
I had a billing query, which I reported as follows: 1. Account received on 13.12.2013 2. E-mail query sent on 13.12.2013 3. Various phone calls, starting on 17.12.2013 4. Visited an MNT Service Centre on 27.12.2013 5. Another call logged on 06.01.2014 and promosed an escalation and response within ...
I had 211 free sms which I bought using loyalty points but to my suprise I was being charged from my airtime. I have called the call centre several times but they kept on saying they have logged a query and I must follow up the following week and when I do so I am told to call again the following ...