After the MTNSP center in Rivonia Rd was unable to provide the information I requested (upgrade). I called Head Office. I made a total of about 12 calls over the period of an hour and only managed to speak to the switchboard person during that time. The call centre system is a disaster and you ...
I have for some months now been complaining about the poor 3G connectivity which I am exeriencing in Empangeni, to the point that I cannot reach my 2GB cap as a result of the problems which I have with MTN connectivity. I have dealt with a number of people, Thembe from Durban, whose number is now ...
My cellphone was book in for repairs on the 27/12/12. After receiving a text from the repair centre with the reference number for the booking of the on the 05/01/13. I decided to contact them. the first lady informed the Monday 07/01/13 that the phone was repaired and the phone will only be ...
On 4 Jan 2013, I logged a query on MTN Active requesting an early upgrade on my current contract (I'm an iPhone fanboy and have to have the iPhone 5) - query reference 6148867. A response was logged on 5 Jan 2013 that I would be contacted by the retentions department in 3-5 days - ref 95486923. ...
My blackberry mtn refuses to accept my passwords. even the recovery option does not accept my date of birth. . i have called MTN 155 only to have the phone slammed on me. dats rude ...
I upgraded my contract on 16/10/12 with MTN Corporate. On 29/11/12, the new phone dies. I take it in to MTN Eastgate on 3/12/12 and give it to Samson. 2 weeks later, I call the call centre who can't find the phone even though the branch insists that they sent it in. After numerous phone calls, ...