I had a two year contract with MTN which was due to end January 2013. In January I phoned MTN to asking if I had to sign something to cancel my contract, I was told the contract will be migrated to prepaid automatically. In February I was billed, I called MTN again to ask why am I being billed. I ...
On the 4.04.2013 i had asked for an upgrade to the Samsung SIII, Dumisani Radebe had agreed to keep my package exactly like the previous one i was on. However what he assured me that he would do, was totally different to what he put on paper, this to me is exactly how customer are being mislead! ...
I took an upgrage from MTN on 27or 28 March 2013 for a Black Berry Z10. The device was delivered on 03/04/2012. I loaded music on the device after a week and i expienced that the phone was faulty as everytime i press pause on the device or headsets while playing music and after few minutes press ...
My phone was lost and we would just like to have it blocked or blacklisted. I am a secondary user on a contract phone but the main member lives 100km away. I phoned through on the 808 mtn helpline to have the phone blacklisted and was told that only the main member is authorised to do this, which I ...
I purchased a HTC phone on contact basis and within less than 1 month I encountered major problems, took phone back and MTN sent the phone for repairs. I was notified by MTN within 3 weeks phone has been fixed but within 2 days I encountered existing problems and took the phone back to them again. ...
My mobile phone crashed around Sunday evening 21st April as far as I can tell. I only became aware there was a problem Tuesday morning 23rd April, when people were asking why I had not returned messages/calls. Also I was expecting some critical messages... that never, ever arrived! Or rather, MTN ...