I had called the mtn contract customer care number and ask for a once off uncapped data bundle to be loaded and for me to be billed with my contract. The consultant (dudu) then proceeded to assist me with my request. I had also asked her to activate this bundle for me. When she finished she told me ...
I applied for a new contract 2 months ago. I received a new blackberry 9900 that worked for 2 days. I returned the phone within the policy of 7 days. MTN gave my another blackberry 9900 that was faulty again after a month. I was very upset and asked them to replace my phone with a Samsung. They ...
RTT attempted to deliver a cellphone to me today, after my concluding a contract with MTN. The detail on the delivery documentation and contract was so pathetically wrong that RTT was unable to hand over the phone. My name wrongly spelt and the address for billing and RICA - 100% useless. Thus the ...
My son has just had his mobile. We just cannot get through to an MTN agent as everything is routed through their most phone exchange. I needed to find out what the procedure would be in blocking phones, tracing it etc etc. I can safely assume that MTN does not employ normal human beings as ...
I am trying to get a contract with mtn direct. they requested a proof of income, bank statements and my ID. i supplied them with a signed affidavit and a letter from the company where i work on a contact basis (been there for 6 years). The Person that phoned me to request those documents told me ...
Ever since 14:00 this afternoon no network coverage is available from tower number 2960. This is happening frequently and nothing is being done about it. ...