Last week my girlfriend had a problem with her BBM signal in Fairland. We had no signal for over a week. Despite reporting this numerous times to their call centre and following all their instruction to reset the phone we still had no BBM. Eventually it turned out that they had a problem on one of ...
I have a contract with MTN, it is a top up contact, and this means on the 12th of every month they top up my account with R100 air time, 150 MB of data and 25 sms's. They have not credited my account with the 150 MB from October 2013 to date. I called their call centre number 808 and the ...
I Logged a case (107480588) with MTN on the 23rd of December 2013 after I saw that I have been billed for BIS for the last 7 months and BIS isn't part of my contract as I upgraded to a Samsung. After the case was opened they still debited the wrong amount a few days later. It's been a month now and ...
I am being charged with excessive PSD Calls on my account. I have referred the matter to the accounts department and have also logged a query (no 3121274) for a full investigation on my account with regard to PSD Calls. I receive 200mb of data free every month (8th). I have also set the limit on my ...
Service from the customer care dept at MTN is disgustingly shocking! How is it possible that not one, but three "consultants" are not aware of the ADH warranty or repair centres to claim a handset on that warranty for a SAMSUNG handset???!!! Get this, I had to go to VODAFONE with my MTN ...
I used to be registered on MTN Active so that I can monitor my cell phone accounts on the internet and not get printed statements in the post. Since November I have been unable to sign into this account. Despite making several calls and been promised a solution, I have had enough. For this period, ...