Veronica, I replied to your response to me d/d 15 Aug 13 (REQ:2532870) but I am still waiting for feedback from you! You have offered apologies sympathies on MTN's bad service, this does NOT sort out the problem unfortunately as it is STILL unresolved! How do you explain MTN notifying my son that ...
I am on a Blackberry package. I have noticed a charge of R 165 for PSD data. Why is this? I thought that data was uncapped with regards to Blackberry, within a reasonable usage band. This is not acceptable. I expect this amount to be creditied. Please try and revert to me soonest, unlike the ...
It has now been almost 5 months and still no resolution from MTN. I have tried every possible avenue of resolving my dispute with utter failure, Hello Pieter; MTN Legal Department, Store Managers and MTN's ombudsman. The situation is very simple, MTN had an illegal debit order on my account and ...
I handed in my BB at Autopage Tygervalley as the scroll pad started to give problems and the phone was 5 months old and still under warranty. The phone was in exceptional condition as I bought a proper BB "slide" in pouch on the day I recieved the phone. I waited 3 weeks to receive my ...
Today I received a call from a very noisy MTN call centre from an agent who stuck to the script like her life depended on it. Telling me upfront that she would escalate any questions that I may have that she could not answer. Well, we got to the end after battling through due to the background ...
Bought a cellphone on contract from MTN last year. it had 2 year warranty. On the 1st of June 2013 I handed in my phone (HTC ChaCha) for repairs (The cellphone refuses to charge) and was told the expected time of return would be approximately 2 weeks. Three weeks down the line I received the phone ...