Today I received a call from a very noisy MTN call centre from an agent who stuck to the script like her life depended on it. Telling me upfront that she would escalate any questions that I may have that she could not answer. Well, we got to the end after battling through due to the background noise, bad connection and her unintelligible version of the English language. When I asked her to escalate my query she told me to call 808. I asked to speak to her manager, she said s/he would call me back in a few minutes. Nothing. Also said someone else would phone to confirm the changes made during this call. What for? Furthermore I am still waiting for a credit to be passed on my account. A credit that has been approved by MTN for which I have a ream of correspondence to support.
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