My mom is booked on the flight from Durban to Johannesburg today 6 August 2013 at 4h30pm. She should have been boarding by now (15h55) and there is no sign of the plane at the airport. The people are not even getting notified about the delay, they are just sitting there waiting. It is common ...
Why is it that i am sat at OR Tambo for the 2:35 flight (104) and every 15 minutes you delay it by 15 minutes. Your SMS asks me to phone Kulula and when i do they have no idea what is going on. I asked to change flight the woman said a blank NO. I knew it was a mistake to once again trust Kulula ...
We have two people with nearly exactly the same names at our office, when booking I accidentally used the incorrect surname - They both start with the same three letters and their first name is exactly the same. I entered the correct date of birth and contact details. When calling within two hours ...
Your customer service and baggage policies are ludicrous. I have written a full report complaint sent to your feedback email online. I await your response. ...
I wish to lodge the following complaint/s: 1. With ref to my flight booking ... 20 on 6 Aug 2013. Duration of call noted on my phone 20.42 minutes. 6. Cost to make changes to my flight R2188, very high considering the original cost was R5462. 7. It was more economical to cancel the entire deal at a ...
I booked a return ticket for the 28th June to Durban to attend a wedding. My husband became seriously ill on 21st June and was admitted to hospital. I phoned Kulula on 23rd June to cancel my ticket and explained the reason for cancellation to the consultant, Yandisa Mvunge. She was extremely ...