Kulula has a stupid policy of only 1 bag per person! Mango has a policy of "as long as it is less than 20 kgs." Bye bye kulula, Because some things cant fit into a single piece of luggage. ...
I was on a flight from CapecTown to Johannesburg on Monday night. I unfortunately forgot a gift i got for my parents on the plane. It was a portrait of them. I went to the help desk at the lugguage claims, and asked for help, it seemed like their shift ended and they didnt seem to interested in ...
I made a simple mistake in using the arrival times and not the departure times when booking online because I was using an iPad which didn't display the full screen, and ended up paying R707 to change my flights. The original flight booking cost R1616, so this is a 44% penalty! Yes, I know that in ...
I had a ticket booked for the 7th August 2013, a day for before Eid (celebrating the end of Ramadaan). I booked this so that I could join my family in Cape Town from Johannesburg. I booked the ticket well in advance and when I tried to check in today I was unable to and I subsequently contacted the ...
Passengers be aware!! - Kulula does not take any responsibility for pull out trolley bags on their flights. If you happen to have a trolley case, and travel on Kulula, be sure that if it gets damaged, they do not take responsibility for it. I have had a bad experience recently. After reporting my ...
On 1st August I filed a complaint, Thuli @ KULULA Customer Relations responded very quick - however, did not respond to the facts in my complaint and replied as follows: "We will be in touch with you directly to advise on your concerns". To date I have not had ANY communication from ...