I want to give special mention to Comair's Cape Town team. I dealt with Phumla Mbathana and Thirusha Naidoo, regarding my mobile phone which I had left at the Cape Town International airport prior to taking my British Airways flight to Johannesburg. Rushing to catch my flight on Thursday evening ...
I have 2 issues with the way info is displayed on Kulula's website that is clearly misleading. Like when you have to tick a box to NOT receive promos, it's something called 'Dark Patterns'. What REALLY annoys me is their lack of response. 1) Available Seats: Some flights indicate e.g. 3 seats ...
Flying back from JHB to CPT, I wanted to change my Flght to an earlier time/day. I am a SAPS Trainer who regulary fly to Gauteng wth Kulula. My issue is the automatic surcharge levied when you change your flight of well over R300! As I often pay out of my own pocket, I find that charge to be ...
I booked a trip from jhb to Cape Town, including car and hotel via the website. No complaint about the flight or car, but the hotel is busy with renovations. Not nice with the noise and thee smell of dust in the air if you suffer from asthma. At least they should inform you about it beforehand. ...
My sister-in-law (brother's wife) passed away on 3/8/2013 very suddenly. When I called to Kulula to ask for a cancellation for my flight for 8 Aug 2013, which was a long weekend, they said they could only refund unused taxes. I was shocked. I assumed that the CPA would allow me to get a refund, ...
Traveling from JHB to CPT I watched the crew remove my laptop from the overhead storage and cramming it upright in an opening, closing the overhead storage door onto it. The screen is totally malfunctioning now. Phone Kulula and they basically said bad luck and they won't do anything. To blame: ...