Flight MN806 scheduled to leave East London at 6pm to O R Thambo. When I arrived at 5pm flight was delayed by 1 hour. The time now is 9pm! Every time I look at the schedule it just get more and more delayed. Currently it was 22:50 but who knows I may never get home. No communication from staff, and ...
I have a friend that booked a return flight for this weekend to JHB and noticed that she had booked the flight up for the Thursday instead of the Friday. She knew there would be a fee to pay (Ie the difference of the tickets), and upon booking the new flight, was willing to pay the R500 and ...
The check-in staff are well-trained to recognise the panicked look of a customer running late. A female employee spotted me (amazingly!) and showed me to Edwin who was friendly and polite even though I was there five minutes after check-in closed. He helped me get my bag on the plane ASAP with ...
Called the call centre - cut off twice - called a third time - and had verification questions asked - one of the questions was my postal address - which I supplied - but they have my residential address as my postal address and they refused to help me - they asked me to call again - 4th time~!!! - ...
I am absolutely disgusted with the service from kulula airlines at King Shaka Airport. On Friday the 2nd of August, the 20:10 flight with Kulula Airlines in Durban, My mum had my baby on a pram just before boarding, asked for assistance with my babies pram, the Indian lady description: tan in ...
I booked a return flight for 2 online and paid via my credit card. After the payment I got a message that stated that the booking did not go through, although the money was deducted from my account. I contacted Kulula the very next morning, 7 am sharp to find out what was going on. There was some ...