Because our system processes transaction and then experience a problem. The money was billed off my account. I had to get an authorisation code from my bank due their their system error. They to you in wrting to say that they keep the booking for 24 hours. Then they don't. Now I have to rebook ...
Booked a flight for 15:55 from cape town to lanseria, was not able to make it to check in before the time and was unable to board the flight even though people were still busy boarding the plane from a long line. Was able to transfer the ticket to a 17:30 pm flight. Booking assistant did not ...
I was appalled by the service we received by the customer service agent - Busisa ntyinkala, upon checking in to depart for Johannesburg, I had 1 bag for both my son and I. My luggae weghed approx 28 kg, and she advised sorry, when i advised i come with British airways the 09/08 they had no problem ...
I booked a flight on my Galaxy tablet-I entered my name corrected as I generally double check my information before booking. Once the booking was complete there seemed to be a huge error with my name, something obviously went wrong with the system. My name came back mixed up. When I called the call ...
We are highly DISGUSTED and disappointed with Kulula. You claim yourselves to be a "low cost airline with affordable flights"... until one decides to change a date of the ticket. We payed R3300 for our flights, which is already in itself a RIP OFF considering what you get on the flight... ...
My 81 years old father in law was told to remove items from his luggage as it weighed 22 kg. He had to remove a bag full of medicines (he suffers from an unusual type of cancer). The exact same bag and weight was let through 2 days earlier by Kulula at ORT airport. The accepted IATA rule is that ...