Ok so i booked a ticket down to Durban, so it happens that I cant go anymore. it is more than a month in advance that i want to cancel. what I dont understand it how can they make non refundable non name transferrable tickets? be careful when anyone book with these. So to be really honest I will ...
The 12th August 2013, my 3 year old duaghter and I get to the Kulula counter to check in, to find the lady sitting at the service desk far from interested in her job, could barely communicate with us and advice us as to why we had a delay until eventually i had to enquire. Due to me travelling with ...
I experienced a 6 hour delay on a Kulula flight out of East London on Wed 7 August. The explanation given was that an aircraft had to be turned around and landed because of a malfunctioning wing heater that de-ices the wing in cold conditions. Do Kulula not do routine maintenance on their aircraft? ...
After checking in for a flight from Lanseria to Cape Town, while walking to the security check, I was called back because my hand luggage was seen to be too big. I was asked to weigh the bag and it was deemed to be too heavy and told I need to pay a R350 fee to have an extra bag checked in. Since ...
I flew MANGO to Durban from Joburg and it took me 5 mins to book, pay and check in online. I was forced to fly Kulula on return as I had to go to Lanseria and it took me an hour to do the same booking. It was like watching paint dry!!! Please MANGO, when will you fly Lanseria??? ...
At the end of May I booked and paid for a flight for my Dad and his wife to visit me in Cape Town. One week prior the flight my dad had an heart attack. While in hospital the doctors also discovered a brain tumour. My dad was declared unfit to travel therefore the trip had to be cancelled ...