I flew into OR Tambo yesterday, Kulula flight from George MN914. I was travelling with two miniature pinschers. The plane landed on time and I was at the luggage pick up at 20:40, expecting to see the fragile items and pets being brought through shortly. However all the luggage was cleared from the ...
On the 20th of December paid R8000 to Kulula credit via internet banking. On 24th of December called Kulula call centre. Was told to call back on 27th. On 27th phoned and spoke to Linda. She found payment in suspense account. Could not explain why payment ended up there as correct account details ...
I would like to commend Javaneh on her outstanding service she provided. She was friendly, knowledgeable and efficient. She made the experience quick and painless, it was over before I knew it and I got the happy ending I was hoping for. Being in the customer service industry myself, I understand ...
I recently flew to Durban. On arrival I found my baby car seat destroyed and pram dismantled. This was all booked in as fragile. They sent it off for repairs and now they say it can't be repaired and they will not replace it as I signed a disclaimer that they cannot be held liable. I was given a ...
I booked and paid a flight on 22nd Nov via the Kulula website, upon arrival at the airport, I was told I did not pay my ticket and had to buy a new ticket. Showing proof of payment did not help. I sent Kulula all proof that I paid and they admitted that it was their mistake. I am still waiting for ...
My flight was to take off at 13:45. I checked in at 12:30 which is just 5mins late from check on time. Les just arrogantly referred me to the help desk, with just "you're late". I wasn't given anymore advise as to any protocol that I could have followed. I only had 1 bag and 15mins later ...