On the 20th of December paid R8000 to Kulula credit via internet banking. On 24th of December called Kulula call centre. Was told to call back on 27th. On 27th phoned and spoke to Linda. She found payment in suspense account. Could not explain why payment ended up there as correct account details were used. Was told to e-mail proof of payment to [Email Removed] On 28th phoned call centre and spoke to Katlego. He confirmed that he could see on their system that Linda had received proof of payment. But she wasn't there so could not check what she had done with it. Said he would phone back on 30th. On 30th called call centre. Neither Katlego nor Linda in. Asked to speak to supervisor and was transferred to Marvin Miller. Said he would check and call back. Other call centre agent called back and asked for proof payment. When told her I'd done that already, she said issue with admin department and would take 7-14 days. When asked to speak to Marvin again she put me on hold and then cut me off. Called Marvin and was told he'd see what he could do. Now my debit orders are going to bounce and I'm going on holiday without credit card.
0 comments