Kulula doesn't allow online checkin if you are travelling with an infant. While I understand the certain seats are unsuitable for people travelling with infants, I assumed that a person at the call centre would be able to book us in knowing all the limitations. This was not possible. I told the ...
Shame on you: customer services at Comair! I sent you 3 emails regarding an uncleared transaction on my credit card with no response. The transaction has now been cleared and reads KULULA SABRE 35695 /Z BONAERO PARK ZA 75412833365169923734024 for R4440.00. I already paid for my booking 9F9K2VT in ...
I am due to fly to Johannesburg tomorrow (05/01/14) at 16:40. I get a flight reminder which states that my flight is at 13:30. I phoned kulula to inform them that the flight I booked was at 16:40 and I get told that they've moved a few passengers to an earlier flight. I wasn't informed of this ...
Kulula flights in South Africa offer the 'convenience' of booking a rental car while booking a ticket. They use EuropCar. My advice is do not book with EuropCar. Book separately with a reputable firm such as Avis etc. On a flight from Johannesburg to Cape Town I had to wait outside EuropCar's ...
I booked return flight from Cpt to Jnb about a month before my departure on 27 Dec. I checked in online around 11h30 the morning of my flight (14h35) and printed my boarding pass at home. As I had no luggage to check in, I went straight to the boarding gate. As I sat down to wait for boarding ...
We have experienced nothing but distress and consternation due to your lack of customer service and failure to deliver. We dealt with supervisor Nathan October as well as with Natalie Nel over the last three days which has been nothing but fruitless and frustrating to say the least. As it stands, ...