Very disappointed in kulula after having checked with your call centre to verify that your aircraft had a "small" compartment for hanging precious cargo - like a "wedding dress". Only to find when boarding the plane that the dress had to be shoved in the overhead stowage, a very ...
I had a booking for my wife and son for the 4th Jan 2013, (booking ref GOTGTS). Due to medical reasons my wife Linda had to fly back a day early so I changed her ticket telephonically and left Jordan's as per the origional booking as my mother and stepbrother were flying on the same flight so he ...
Arrived at OR Tambo to catch MN618 to Durban on Fri 25th. Only to be told flight is full due to overbooking (over-sold) and will be put on the next flight 3 hours later. After standing around for 30 mins was told by the manager my compensation would be a free flight excl taxes in lieu of ...
I tried to cancel my Kulula booking and was told that there would be no refund. When I raised the point that this contravenes the CPA, the call centre manager, Eben, told me that this is not the case because the transaction does not fall under direct marketing. Kulula's attitude post-sale is ...
Hi Customer care, My niece missed her flight from Cape Town to joburg and was told that because she missed the first part of the flight she cannot resume her journey from joburg back to cape town. Her booking was YWGNUH and she was informed that it has been completely cancelled. While we understand ...
I was booked on a flight from OR Tambo to King Shaka on Sunday the 27th of January at 16:55. I checked in my luggage to only realise 2 seconds later my wallet was in the side of my bag and my bad had just gone off. I contacted a staff member and he informed me I need to go down stairs to bagage and ...