I have booked and paid for a Kulula return flight on my credit card for my grandmother on the 2 January 2013 to attend our wedding in Cape Town in March, she informed us yesterday that she will no longer be able to attend the wedding. That is when I found out that I cannot cancel the tickets or ...
My husband and I were booked on Flight MN 454 on 3rd January 2013. We received 2 text messages telling us the flight was twice delayed for 2 hours. We arrived at Cape Town airport at 6pm and only by looking at the Arrival/Departures board were we informed that the flight was delayed till 12.45am. ...
On Sunday morning, 20th Jan 2013 i booked a flight to johannesburg with kulula airlines. To my peril the check-in help desk gave the wrong boarding gate to every passenger. Furthermore when we finally board the airline which is supposedly a new boeing aircraft we have to turn back to Durban to fix ...
I needed to change a name on a ticket. I phoned Kulula and found that this is not possible. They told me that it was an IATA rule, but were not able to explain why this rule gets enforced. I understand that I should have read the small print when purchasing the ticket; but I really do not ...
I purchased a ticket for a business associate to travel from Durban to Lanseria for a meeting. Unfortunately, I entered the wrong surname when I made the booking via the [URL Removed] website. I only realised that when I received the confirmation When I called the customer care department to make a ...
I booked flights and a car through Kulula in December. When I arrived in Cape Town to collect the car I was told I need to pay a R7000.00 deposit as I could not supply them with a voucher number. We do not own credit cards and found it very difficult to do business with Kulula as they wanted credit ...