Gems
BAD SERVICE
I am really challenged with the call centre to email me or fax me chronic application forms. Why is the service so bad at GEMS call centre. ...
I am really challenged with the call centre to email me or fax me chronic application forms. Why is the service so bad at GEMS call centre. ...
I have been struggling since May to have accounts paid as the medical aid only helps you with 2 queries at a time and then you have to go back in the queue. IT took me one and half hours to get 6 authorisataion numbers rectified from the auth department, then you have to wait for more than 30min ...
My doctor (DR Katham from RMC) apply for chemo treatment for me, but they don't came back with any answer. I received chemo in the past until December 2013 in Vincent Palotti Hospital as well as Panorama Hospital. I need chemo treatment as soon as possible!! My name is Mohammed J Isaacs Date of ...
Im a gems member with my mother registered as a beneficiary. Shes registered with gems PMB chronic department shes a chronic patient suffering from SLE. Being registered with their chronic dept renders her benefits not to be exhausted. She takes bloods almost on weekly basis or more times a week ...
My son was born on 15 October 2014 and he spent a week in neonatal care. Gems did not pay for that as they say that there is a dispute with mediclinic's rates. So now I have until the end of this month to settle the account or else ill be handed over. Ex-gracia form was filled and submitted ...
I am a medical service provider and I would like to report the poor service we receive from gems . There are always inconsistencies in their correspondence with us and we are wasting a large amount of our resources following up on payments. At times we are waiting more than three months for ...