I ordered a overseas parcel and DHL charged me the wrong amount for customs. After contacting the relevant representative I filled in numerous claim forms and emailed it back on 23 January 2013. It is now almost a month and a half later being sent to and fro contacting numerous DHL personnel and ...
Nearly every time I go to the bank to pay an overseas client we have a problem with DHL's paperwork. This is so frustrating! We can't pay our clients without the right papers. You can never get anyone at DHL to help you! Aren't there any competent people working there! At the moment we have a ...
Here is my experience with the DHL Cape Town branch (From other reports, it seems that this is not an isolated incidence): They take an average of 5 min to answer the phone (if they answer at all), everytime with a different excuse (it seems that they are taking a tea brake every 5 min). I have ...
Sent an urgent message to DHL 3 days ago. No answer received. Have also spend a good few hours per day trying to reach the Cape Town office but the phone just rings and rings and rings and rings. Is DHL still in business? When you courier something is it not because you are in a rush and do not ...
Ordered a parcel from the UK late on thursday afternoon and was delivered to my door first thing Monday morning. Really like the online tracking feature, lets you know where your parcel is every step of the way. thumbs up fo the fast service right from the UK to South Africa and to my door. ...
I order a cricket bat and helmet from Cricket direct in the UK who sent the order via DHL, who made me pay the customs duties on the total invoice and then only delivered the bat, saying the helmet was to be delivered via a different courier. I have requested DHL refund the customs duties for the ...