My shipment has been in customs for a week now, same response given that they awaiting customs and there system was down. It is almost Thursday and the public holiday begins. I call dhl more than twice a day to hear the same response tired of this now, no one calls me. I may lose customers due my ...
A SHIPMENT FROM HK ARRIVED IN JHB ON THURSDAY (21.03.2013), CALL CNTR PHONED ME TO ADVISE ME AND ASKED FOR MY IMPORTERS CODE WHICH I GAVE TO HER. SINCE THEN THERE HAS BEEN NO FURTHER CALLS FROM DHL. I HAVE MADE 5 PHONE CALLS TODAY ONLY TO BE TOLD I WILL BE CALLED BACK EACH TIME. TODAY I FIND OUT ...
Express Delivery No. 4848944122 - 18 March 2013. We were charged same day delivery fee of R3381.00. Expensive, however we had no other choice, as the delivery was the spare key to our vehicle and had accommodation booked in Mosselbay for that night on our way home to Pta the following morning ...
I called the DHL call centre to get a rate for a parcel 1.5 kgs from Pringle Bay (70km from Cape Town) to Cadiz, Spain. I was told that they could only give me the rate when 'I' delivered the Parcel to a Cape Town office? Two points a) they are the couriers, not me and b) I must travel 70km to get ...
I placed an order from China and it was shipped the same day (13 March), arriving in JHB on the 14th of March. It eventually passed customs and got sent to Cape Town on the 19th of March. And is now stuck there. I paid for 3-5 day DHL delivery and find it atrocious that I still do not have my ...
Express Delivery No. 4848944122 (18 March 2013). We were charged SAME DAY DELIVERY of R3381.00. Expensive, however we had no other choice, as the delivery was the spare key to our vehicle and had accommodation booked in Mosselbay for that night on our way home to Pta the following morning 03:00am. ...