I am in utter dismay at the treatment received by a company that I once revered as paragons of efficiency. I am convinced that the local operation at least is full of bumbling uncaring fools and that you would be better off posting your parcels with the SA Post Office and placing important ...
I have spoken to THREE DHL representatives, two of which through call centre and one in the accounts department, who ALL displayed a bad attitude, impatience and AGGRESSIVENESS - less than 24 hours ago. It is quite clear that DHL does not care about customer experience as I could not find a ...
My package waybill 7377474952 has arrived on 25 march, since then it shows clearance delay on their web site. I have been trying to make contact since then to establish the reason for the delay, but to no avail, they just would not get back to me. I have filed 4 complaints on their web site, no ...
I have made a purchase from China which arrived on the 4/3/2013. I was asked to pay the DHL fee, which i did, and then the item was at customs for the period of 1 month. I was asked to pay an extra amount as my shipment was under-declared (which i did) and to date, i have not received my item. I am ...
I would like to praise the good and speedy assistance provided by DHL! I've received a document within 24 hours. Thank you DHL for great service! ...
My first experience with DHL turned out to be a disaster! 12 Feb 2013:Paid R2600 for a small package to Brazil via DHL Express, told that the package will be delivered in Brazil within 3 days End Feb: Called DHL & no answer. Emailed DHL using their online form, requiring clarity why is the ...