Nearly every time I go to the bank to pay an overseas client we have a problem with DHL's paperwork. This is so frustrating! We can't pay our clients without the right papers. You can never get anyone at DHL to help you! Aren't there any competent people working there!
At the moment we have a client that we have to pay, but DHL has the wrong exporter on our papers! How does this happen every time? When I ask them when they will sort it out, their answer is:
Customs are experiencing problems with their systems regarding the VOC's. We are unble to process the VOC for you.
Now I ask you what am I supposed to tell my client??? You also have to have a few hours available to get anyone on the phone, they never pick up the phones or phone you back! I am so frustrated and have no idea what to do! This is terrible service!
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