We received a invoice to pay custom duties to have the shipment released. The check deposit was made on the 04/02/2013. I spoke to Trishan Pillay who advised me that a cheque takes seven days to clear. I called today 11/02/2013 and Trishan told me to contact Tracy Mitchell to confirm if the check ...
DHL has got to be the WORST courier company out there. At my previous company and my current we have kicked them into touch, unfortunately sometimes our customers insist on using them as happened yesterday. DHL collected and today I find the parcel stuck in customs. When I called NOBODY seemed to ...
And so it has been over 4 weeks since I was contacted by DHL, 9/01/2013 after they saw my post on HelloPeter... and they are still getting back to me with their findings. How long can this investigation possibly take? Another example that they do not keep to their word and are not bothered about ...
I ordered a shipment from the States which arrived in 4 days. Now... 2 weeks later and its still not been delivered. There were some problems with the details on the waybill... but no one explains to me what the problems are, they just send me fines that i need to pay. I email and email and email ...
Hi I had a package delivered from NZ to SA (AWB:9483452296). The service i recieved was amongst the worst I had ever experienced. Firstly to get the customs duty amount payable took me (from my initial contact with DHL) four days which included tons of emails and phone calls, most of which were ...
On Thursday 31 Jan DHL sent me an invoice for goods i am waiting for, i paid it on the 1st of Feb, on Monday 4th i received an email that the payment was received. Today, on the 6th of Feb, i have still not heard anything from DHL, when I phoned they first say that i haven't paid, even though they ...