JHB DHL RECEIVED A PACKAGE ON 15.11.2013 - IT IS IMPOSSIBLE TO FIND OUT FROM DHL WINDHOEK WHEN WE WILL RECEIVE OUR PACKAGE OR IF THE PACKAGE IS ON ITS WAY TO WINDHOEK. CALL CENTRE DOES NOT KNOW WHEN THE PACKAGE WILL LEAVE JHB. DOES ANYBODY AT WINDHOEK DHL KNOW WHAT IS GOING ON?? CALL CENTRE: DELIA ...
I am trying to sort out the documentation that is needed to receive a parcel sent from my son in New Zealand. One week later and numerous phone calls and still no parcel. Just spent the last 12 minutes holding on the phone to speak to a manager only to be told by the switchboard operator that its ...
I had a parcel sent as Express last Friday. For the past few days, the tracking has been updated as "Clearance Event". DHL did not bother to pick up the phone and let me know that they need a breakdown of what was in the package (as if TIES and BOOK were not enough). I emailed this ...
DHL does not accept proof of payment notifications from Nedbank to release shipments. Unless you bank with FNB, Standard or ABSA you get to wait until the funds clear into their account. This despite the fact that proof of payment from a bank is universally accepted as just that, proof. Why if ...
I was extremely upset with not receiving my parcel when I had expected it (as I was told by the agent). Although the parcel was not delivered when I needed it, I am Thankful for their acknowledgement and apology. I have to admit it was hard being too upset with the company as they have a patient ...
Over the past few days, I have sent a query to you via your website, requesting that you quote me on getting a small parcel from P.E. to China - no response. Subsequently, I ventured on to your website again and filled in the online "customer application" - still no response. Nothing ...