26 days have passed and DHL can give me no info as to when I will receive my package. Frank Moleya was the contact from DHL I have been talking to. ...
Hi, My shipment arrived in South Africa on 2nd of December 2013 but I still haven't received it and every time I call, I get a different story and no one knows what is happening to my shipment which is really frustrating. I have been promised so may times that I would receive a call from a person ...
We paid since Wednesday 11 Dec for DHL to pick a passport from the Cypriot Embassy in Pretoria, South Africa and sent it to Arusha, Tanzania. The DHL officer in Arusha told us we would get a tracking number once collected. He initially told us that it will be collected as soon as we paid but then ...
I used DHL Global forwarding to ship a package from India to Pretoria and the process of receiving it has been a nightmare. I was first contacted in November to say that my package had arrived and that i should pay R4700 in duties, etc to receive it, i thought it was expensive since the goods are ...
We courier Business essential documents on a daily, weekly and monthly basis with DHL. We have had complete incompetence, zero feedback, poor service from most of the staff handling our shipments. We have now been charged additional for bringing in documents. held up for a week at customs and has ...
I was tracking my shipment I realised it was in the "clearance event" status for too long, I then phoned them asking why I have not been contacted. One of their call center agents took my details and gave me this reference number 11/233180900. A call center agent called us to tell us that ...