Cybersmart has always had higher pings than other ISPs, but still playable for a gamer. A month ago the ping spiked up to 550 ms in game during peak hours. I am on a capped account and the time of day should not affect my latency. I phoned in trying to solve this problem, and they tried to blame ...
Hi am been having da problem of being unable to log on for some months now. when i call call centre (after waiting for eternity at time- one day i called and was told "u r caller number 5, i ended da call and called abt 45 min later to hear "u r caller num 4"). emails don't get ...
For the past few weeks I have been experiencing really slow speeds on my 4MB ADSL line that I can not download anything as the fastest connection is no faster than a 56k modem. I have phoned the help desk numerous times and spent almost an hour just trying to get through. No one follows up on ...
Hi there, I have been a client of SAOL's for 5 years. More than 6 months ago, I've had a problem with connecting. Til today I am not sure why. We've tried testing etc, doing the same testing over and over. SAOL and Cybersmart, has still not fixed the problem and have been still been deducting money ...
This is not the frst complaint in this regard. Cybersmart accounts department is either incompetent, or they simply dont care about customers. I already gave you notice on 2 JANUARY 2013!!! to cancel my account. Now I want to cancel my account with Telkom AND CYBERSMART HAS NOT INFORMED THEM OF THE ...
I have a so called 10meg uncapped line from Cybersmart. I've been complaining to them for months about the slow speeds. At the moment I can't download an 8meg file without it timing out repeatedly. This is the usual level of service. They seem unwilling and/or unable to sort it out. ...