Hi I am refering to my post on the 17th January 2013, "Line speed and call center responsiveness". Due to me only having a limited number of characters to type this message, I will keep it short. Spoke to Cybersmart personnel several times about the slow speeds. Done several speed tests ...
Dear Adrian. Whilst i am waiting for Telkom to fix my slow internet, i thought i would say thank you for your good service you provided me on the 16th of January, 2013. You are the only good and smart rep, beside the person i spoke to just before you, at the whole of Cybersmart. If your company ...
They are are probably the worst ISP. I have had been with M WEB and had no issues changed because they had a good deal and upgraded further because I was downloading alot. I cant go through a month without having internet issues and yet i pay them a fortune. Now after they had an upgrade suddenly ...
After numerous calls, one being 53minutes, and almost 2 weeks later i have had no positive response to no internet connectivity. The only response i get is "Telkom will attend". Between Cybersmart and Telkom they appear to lack the willpower to sort this problem out and i can be sure i ...
Hi, I have been a client with Cybersmart since inception and cannot understand how Cybersmarts support could have dropped so much. ON 14/01/2013 I called the Call Center and had to wait in the queue fore more that 15 minutes to just be cut off. I phoned back and again had to wait more than 20 ...
Well, they did not contact me, neither is the account closed. I contacted them this morning and they said they will close the account immediately. As of writing this report, the account is still open contrary to their promise this morning. Meanwhile I have all the written proofs of their complete ...