I recently took out a Cybersmart uncapped deal and it was working fine for the first month. After that it just stopped working and my account will not connect. I phoned in and was given a temporary account to use, but it has expired now and my original account is still not working. I have not ...
I changed over to uncapped package last year, which is a waste of time as the internet in unusable most of the time. On top of that, cybersmart is charging me for a 2mb line rental with a 1mb uncapped account. How can you upgrade me to 2mb line rental without asking and charge me a higher rate to ...
I am on a fixed subscription service of R220 per month with Cybersmart. Suddenly, due to no given reason, last Friday I get a bill of R1 120 for the month of January, apparently for using an extra 30gigs for data without ever requesting the data for usage!!! I have called their call centre 3 times ...
After being on hold 15 mins the one day and 20 mins the next day trying to get my notification in for cancellation I decided to email my cancellation request (as it is specifically stated on the website that its Cybersmart preferred method of contact). I emailed my request with ticket RT#4794673. ...
Hi As you are aware, my 2 meg line has been running far less than a 384 kb/s since last year as per my emails sent to your support technicians. Last night I tried calling your call center again and the pre-recorded message stated that you have technical problems and the fault is at Telkom. As usual ...
Hi As you are aware, my 2 meg line has been running far less than a 384 kb/s since last year as per my emails sent to your support technicians. Last night I tried calling your call center again and the pre-recorded message stated that you have technical problems and the fault is at Telkom. As usual ...