On Sun 18 Mar I posted this complaint. Matsadiso responded that someone would get back to me. A week later not a single contact from Cybersmart. Really poor service and not following up on promises. I have a Capped 4 Meg line that takes over 4 hours to download a 500mb file. When I call the ...
At the beginning of February, I emailed Cybersmart to transfer my ADSL Line back to telkom, and gave notice of cancellation of my account. I cannot afford either anymore. I received an automated Email response on the 11th Feb. Got an email from Zohrah on the 12th to say someone would be in contact ...
Stay clear of Cybersmart, they kept on charging me for my Internet even though my download speed was less than 5% of what they agreed to in our contract. Not only did they charge me for one month, but they make you wait for months while they "fix" it, and then when you finally realise ...
I have a Capped 4 Meg line that takes over 4 hours to download a 500mb file. When I call the international server gets blamed, we reset ports, restart routers but the truth of the matter is that you actually don't have the international bandwidth and you don't tell the customers this upfront, ...
Still having the same prob, even with new saix acc supplied by u guys. i wanna know when this will end. my call to cybersmart on Monday was not fruitful as the consultant promised to call me back and also get adrian or cheslyn to call me back and i am still waiting?? ...
My internet has barely been working for the last two weeks. I have called their hotline at least 10 times this past few days after having to wait between 30 and 60 minutes each time before I reach a Cybersmart representative. The representatives and their managers are not very helpful and clued up. ...