I arrived at the airport at 06h45 for a Lanseria bound Kulula flight departing King Shaka International airport at 07h55. I was not allowed to board the flight as the name on the reservation does not appear on my ID document. Despite producing documentary proof that the name on my reservation ...
I was booked to fly from JHB to CT on 31 Jan @ 12:50pm. I chose this particular time as I had a business meeting in CT at 4pm. The flight was delayed by 2 hours and the BA team managed expectations very poorly as they kept changing expected time of departure. In addition to this, they started ...
I was adviced that I can convert my Discovery Miles to Avios points to use to partially pay for a return flight from Johannesburg to Windhoek only to realize upon trying to book that there is no availability on any of the flights 6 to 7 weeks in advance. Yet I was able to book flights on the days ...
After placing a booking online I received an error message saying that the card used had been declined. Called the bank who has said that the money had gone off without a problem. British Airways can't identify the problem and has no record of the purchase. Speaking to call centre agents who think ...
We flew with BRITISH AIRWAYS to New York from Cape Town, on one leg the seat was broken at the bottom and the steel bar could be felt in the back of the seat, when calling the attendant, I was told to sit on two cushions!! on the way back from London the seats we where given only reclined by 1 inch ...
Having erroneously booked a Jhb/Ldn ticket, BA advised via email that the ONLY way to cancel this is by phoning in. I was kept on hold for nearly 15 minutes while being subjected to a variety of messages, including repeated directions to rather conduct business on the website, which if I could I ...