After placing a booking online I received an error message saying that the card used had been declined. Called the bank who has said that the money had gone off without a problem. British Airways can't identify the problem and has no record of the purchase. Speaking to call centre agents who think that "Levy" is a passenger and that the bank should provide the ticket number has frustrated the process. Add to that a supervisor who doesn't return my calls.
Every time I call I'm on hold for about 10min only to be told that the supervisor is busy, on another call, on lunch. I have been calling for two days now. Either return the money or issue the ticket. But don't drag us through your bureaucratic nonsense.
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