I reported a complaint last month regarding British Airways call centre's inability to help sort out an issue and total lack of flexibility after their initial mess up. Eleanor from the call centre contacted me the same day and worked tirelessly to sort out my problem. She was always friendly and ...
Whilst in Zimbabwe without internet access and unable to book flights online last minute, both Natashia Schoeman (Customer Relations) and Fahmeeda Fakier (Special Services Manager) worked together to make my bookings and pre-seat me as per my Executive Club preferences. Genuinely committed to good ...
I have been trying to get an email address to contact the BA Executive Club via email. None is available on the website. I spoke to Mr Freddy Sekhukhuene of the BA executive Club in Johannesburg, and he refused point blank to supply me with any way to contact any person at the club. One wonders why? ...
Flight BA6239 from OR Tambo (Jhb) to Port Elizabeth was postponed and delayed twice and the boarding gates changed causing a huge inconvenience to me as I had 2 pay extra fees when i arrive in Port Elizabeth airport for parking and furthermore still drive 200km to my destination... This speaks to ...
The kulula/BA partnership is not transparent to the user. So I tried to check in on the kulula site, as that was the airline ticket I had. They told me they cannot do it without flash player [hello! how many iPads out there?? ]. Then just an error message to say they need more info and I can only ...
Overall, my flight to and from Cape Town was a good experience. The flight to CT was delayed by a few minutes but we were all kept in the loop and we still managed to catch up the time that was lost. Returning to JHB, the flight was on time if not slightly earlier. The seat booking functionality on ...