I have just spoken to Jacky at your Call centre who is the rudest and most unprofessional call centre agent I have come across. Unfortunately I called Bonita's because I have a problem and I get this rude arrogant attitude. Call centre agents are there to provide a service and because of this ...
OK, so one month has gone by and I am complaining AGAIN. This time my monthly premium has not gone of my bank. I don't know what to say anymore. Bonitas is useless. First I battle for a month to get attention as to which plan I am on and what it will cost me, now that it is sorted out I am not ...
February and March 2012 I send through cancellation letters for my 3 (three) children to two different numbers provided by Bonitas. They are already registered at other medical aids. After numerous calls to Bonitas as well as to Gwen the broker at Medscheme requesting them to cancel the ...
This lady is one of the best employees of Medscheme, realy. Her SERVICE IS AMAZING.Always patient, no matter how difficult the query can be, and again she is very PROFFESIONAL.Such people are an asset of the company, they are realy needed. I feel she must be promoted to a trainer, she must train ...
To Whom it may concern, I usually don't post compliments because I believe it has be well earned. This one is truly earned! Khomotso delivered exceptional service. She has great attitude on the phone and a pleasure to speak to always. Many companies only wish they had employees like her working for ...
On 22/12 I requested a quote via the Bonitas web page. I received an email thanking me for my request: Ref: 12-2012-26281. No further response. On 23/01 I called, spoke to Akane & explained that I am looking to move medical aids & wanted to know if any conditions might be applied to me. He ...