The people in this customer services, is USELESS. All of this started from last week 7 FEB 2013, and still going! I want to add a dependant on my medical aid, and I've emailed all the needed documentation through to Bonitas. I wait 5 working days to get the status on adding my dependant. When I ...
What a great staff member you have in [Email Removed] She speaks so clearly, has a wonderful attitude, but more importantly actually communicates promptly and efficiently to sort out chronic medication details etc. This is the best experience I have ever had in dealing with Bonitas. Wish you had ...
Bonitas and Medscheme need to solve the problem and I'm still waiting for my money. Bonitas didn't do their work and try to put all the blame on Medscheme. Sunet from Medscheme phoned me and confirm that Bonitas try to blame them and about the information given to me over the phone. Bonitas only ...
Bonitas specifies that on the Bonsave option on their scheme, that Chronic Medication needs to be ordered through Pharmacy Direct or a levy is charged at other suppliers like a chemist, Clicks etc. if obtained there but the service from Pharmacy Direct is shocking! I do realize that ultimately the ...
I'm a member of Bonitas Medical Aid on the Boncap option. I'm 7 months pregnant and need to book a bed for my confinement. I called in to their call centre to get a list of hospitals in my area (Springs, Gauteng). To my suprise, they only had 1 hospital on the list which does not even have a ...
Hi, firstly i received a sms to say my medical aid was terminated. I did not do this, nor did anybody from Bonitas phone to confirm that ive terminated this. I never knew about this until the 5th February 2013.The medical aid was terminated on the 31 December 2012. I sent a email on the 5th ...