Registered my newborn and husband on my medical aid as new dependants. Sent in all paper work beginning december. Everytime I called the call centre it was still being processed.then I received an email saying additional documents are required. I called into the call centre AGAIN as these documents ...
Abuyiselwe always goes out of his way to assist, and I would like to say a big thank you! ...
I wish to commend one of your staff Mihloti Mthombheni for a sterling job done in processing my refund. I had been pushed from one person to the next, all promising to phone me and keep me updated but they did not perform. I am the one who had to bear the huge bill of phoning your call centre until ...
I emailed the Bonitas [Email Removed] on 5 December 2012, asking them to give me the information regarding the process to follow when submitting claims. They emailed me the details on 11 December 2012 (after a week). On 24December 2012 I sent through the claims via email [Email Removed] I did not ...
I belong to Bonitas & have Multiple Scheloris (MS) - for the last 2 years, I have to pay all my Chronic medication cash, excluding Rebiff. Since November last year I now also have to my all Specialist accounts. My Rebiff and Copaxone have also been rejected since November, after numerous ...
I have informed Bonitas on various occasions that their Query System. Basically you send them an email with your query and you get an autoresponse that gives you a reference number. There is no evidence of what the query relates to from their response. This means that if more than one query is sent ...