I am really dissapointed wit the service I am currently receiving from Bonitas. I have log a complaint via email on 26 February, and received and email back with my query number and the email also stated that my query will be attend to within 5 working days. On the sixth working day, I still have ...
My father has been on bonitas for more than 20 years and this is the service he gets from your service providers. He fainted and we called 084124 as we supposed to, its been 35 minutes and nothing not even a call back to say we are on the way. Last I heard of them way 'we will dispatch an ...
I phoned Bonitas medscheme to verify if they have received my documents which were outstanding when adding my spouse as beneficiary. I mean the whole process took less than the time I imagine. Mpho escalated my matter to the relevant person who was delegated to deal with my documents and what ...
I applied to join bonitas effective 01/02/2013. sent through the forms and so forth. shortly after, received a call from one of the consultants from bonitas, whom i didnt take their name down because i didnt think there will be something sinister about bonitas so i didnt feel i had to be on ...
I needed to obtain my IT3 certificates from Bonitas. I have not been a member of Bonitas for a while, not because of poor service, but financial constraints. When I was with Bonitas they were excellent in paying claims as long as the correct procedures were followed, which was great. I spoke with ...
I sent Bonitas Med Aid a query relating to one of their med aid members claim details, coming through to my 8ta sim card by mistake. I got an immediate automated response, acknowledging my query. Within an hour had feedback from Gertrude, saying she had directed the query to the relative department ...