I have been hospitalised as an emergency on friday - they made me pay an excess of R 500 although the scheme rules does not define the R 500 excess for emergencies. I sucked it up and paid. Now just to find out that I have an open wound that has to be cleaned until it is closed 6 weeks from now and ...
I submitted a claim for a radiologist on the 8th July 2013. After not getting a response for a couple days I followed up and was told that it takes 5 working days to process. After 5 working days I phoned back only to find out that they only processed 30% of the claim and the rest was "on ...
I've had a query prior regarding my maternity benefits at the hospital but that was sorted out and I was assured that all accounts have been settled, my doctor called me today and she says she has 2 outstanding amou nts, a R243.97 for 22/08/12 and a R414.44 for 19/09/12, why were these amou nts not ...
I recently visited my designated doctor as per my Core Saver Plan on Bankmed and on 2 occasions was I informed by the secretary of the practice that my "free" visits had been consumed. On both occasions, I asked the secretary to call Bankmed again and confirm the number of visits as I had ...
I scanned on email signed documents on the 8/07/2013 in respect of my resignation with FNB and my new membership with ABSA (with addition of two new dependants). All of this was emailed to email addresses given to me by Bankmed call centre agents. I then get an email from an agent, Maajiedah Salie ...
On the 14 May 2013 I supplied Bankmed with a claim and attached the proof of payments. After 3 weeks I followed up and learnt that not all my proof of payments were submitted. I was of the impression that this was my fault and resubmitted all my documents on the 4 June 2013. After 7 phone calls as ...