Well the saga continues :-( With some bad luck, lightning got my modem :-( So there was no activity on the line from the 4th till yesterday 10th - O MB - modem was OFF. Spoke to support yesterday - they inform me - my account is not being throttled - altough the user controll panel says so ...
I logged a complaint with HelloPeter last week and received a very nice automated mail from Axxess stating that they will call me to resolve my issue. No calls, nothing. I have phoned them in the meanwhile a few times more and eventually got through to them. My router they sold me is faulty since i ...
I created a 4Meg account 5-August and was using it fine. I moved in to a new house and the internet there sync at 10Meg. So I created a 10Meg service on the same account. The new 10meg account did not want to work so I contacted Axxess to ask why they told me I have to process the R68 payment. I ...
I registered a domain in September. I paid on 13 September. I had to ask TWICE for it to be done. It was done on 25 September. From then I simply cannot login to the cPanel. II have created more that 7 tickets already. There is NO point in calling since NO ONE answers! I was replied to twice by ...
I wanted to find out the following from Axxess: - why my internet downloading speeds are so low recently -what my control panel login details are (the "password reset" email never came through) - tried phoning the call centre from 17:40 up to 20:00, each call I waited longer than 5min, 2 ...
Interesting story, 2 days into the month and my account is managed with a total usage of 2.5 GB - that is on a 10meg uncapped line. Say you transfer at 500kB/s - that is 83 minutes and you at 2.5gb :-o Sound like a ripoff buying a 10meg line and uncapped account. But it gets better - upon ...