Hi, The inconsistent line speed on my line has reached ridiculous now, and Departments with in Axxess is passing the buck and expecting Me just to pay ever month.. I'm paying for a 4MB line on average I'm getting 1 MB if I'm lucky.. The odd occasion speedtests would be just over 3 Mbps in general ...
Hi, ones contract with an isp is simple and implicit. I give you money, you give me Internet connectivity. I have never reneged on my part of the contract but Axxess does so frequently and that is really not even what is frustrating. what is blatantly unacceptable especially from a company that ...
I tried calling axxess three times tonight and everytime after holding on for a few minutes I can hear how the call gets disconnected by an agent. This is not the first evening that this happening either. What happened to the support we used to get from axxess? This is pathetic and unacceptable. ...
On 30-Sep-2013 I applied online for the package of line migration and upgrade from 2Mbs to 4/10Mbs, I received an invoice and my credit card has been debited with the full amount for the package. Few hours later I received a call from Axxess office informing me that my ADSL cannot be upgraded to ...
I submitted a request to have my uncapped bundle cancelled and my line management returned to Telkom. I received a response from Shanee Moodlay (23 Oct), but the response was completely unrelated to my initial query. It was not even for the same line number. I replied twice to Shanee explaining ...
THREE strikes against Axxess in the Same month for BAD SERVICE and please do not use excuses that you have gone over to a new back office system or the lines in the Northern Parts of South Africa is over capacity. I need some explanations from Axxess, as 1) I have logged & updated a ticket a ...