I've never met a company that is so unhelpful and lying to their customers. Our ADSL account which we are paying R730 per month for has now been throttled for almost 5 days and every day we get promises of the technical department rectifying the problem!!! Why would we want to pay R730 for a 4MB ...
You guys take 4 hours to reply on a email ticket. you take 3 hours to rply on facebook, when you reply you do the work half way, i refuse to give all the information yet again as i sent through several tickets and i am in the process of moving my 200 domains hosting to a new hosting company that ...
After having a fun filled day of trying to get a valid response on why my 4 mb Uncapped service was still not available after paying the account, responses like "its not paid, or which account? " after explaining and sending proof of payment.. After finally getting a response they would ...
I was charged twice for a single Domain registration. This is most frustrating as the debit goes off the credit card on a weekend and one can only get answers on a Monday. I would like an option of paying the monthly hosting subscription on an annual basis to avoid unsolicited debits off my account ...
For the last 3 days my clients have been battling to send mail via your servers. Takes for ages to get through on your phones, have over 100 clients using ADSL service. Technical staff not able to help and seem to be confused aswell as to what the problem really is. Also we feel Axxess is not being ...
"I am obviously not going to able to get through to you, please redirect all further correspondence to [Email Removed] my manager will deal with you from here onwards." That is the answer i get from your ticket department. They treat us customers like. I am fed up with bad responses and ...