I called in to ask "Axxess" why I have been billed R1395 for a 40mbps vdsl account when they started managing me a month ago after the first 2 days downloading 17 GB to tell them that this is nonsense and they must fix it. The support told me "They will be suspending my account for a ...
Dear Axxess dsl team Your outstanding service and dedication in the service you supply to your customers is the best i have ever come across. (You are always friendly and determined to help in any way possible) I would like to thank you all for your hard work and exemplary effort for all you strive ...
Been battling to get my new ADSL solution going at home and after logging tickets with Axxess, things started to happen but at a slow pace. Called the call centre and held the line for an agent for over 15 mins, twice today after which I hung up both times, unable to speak to support. Took a chance ...
We have an AXXESS capped ADSL account. We have 2 x 4/10meg lines and I thought not taking an un-capped account we would get constant line speeds. This was not happening and I was getting short periods of no connectivity at all from my one connection while getting around 3.52megs p/s on the other. ...
My username is wic15001@axxess Other than for the first week of the month the account has been permanently managed, as was the case last month. Why does this product continue to under perform? If Axxess is experiencing bandwidth issues is it not their responsibility to buy more? Would a ...
For the last 2 months, have had bad speeds, been to on the phone surrounding the issue with the network speed. ...